You may request a refund of any amounts charged by contacting customer service www.ketofridge.com within twenty-four (24) hours of receiving your order for any products purchased directly from Keto Fridge via our website. Refunds and exchanges from Keto Fridge will be made to the credit card with which the product was purchased. You will need the following to make your request for refund:
- Proof of Purchase
- Unused portion of the product
Your refund includes only the cost of the product. It does not include the costs of shipping.
Before any product is returned to Keto Fridge, the customer must contact customer support to obtain a Return Merchandise Authorization (“RMA”) number. Any package received without this information on the outside of the box may be refused, and may result in a refund not issuing.