Shipping & Returns

Shipping & Delivery

We offer standard shipping options based on our ability to deliver meals fresh to your doorstep. Therefore, we do not offer our customers various shipping options. Meals are delivered to your residential or commercial location on Mondays based on the previous week’s order that took place prior to Saturday at 1pm EST.

Delivery does not require signature or person to receive package.

Delivery is made in an insulated container with ice-packs to maintain safe conditions throughout the day for your meals.

Where We Ship

Currently we deliver to all of the United States of America (excluding Alaska and Hawaii).

Shipping Rates

  • Order of 5 items = $15 flat rate shipping
  • Order of 10, 15 or 20 items = $15 flat rate shipping 

Return & Refunds Policy

No Returns or Exchanges

Due to the nature of of our product, no returns or exchanges are accepted. Customers do have the ability to request a refund on their order should there be an issue.

Wrong, Damaged or Defective Items

If you received the wrong product from Keto Fridge, or if it arrives defective or damaged in transit, please contact info@ketofridge.com within 24 hours of receipt so we can resolve the problem.

Refund

Keto Fridge reserves the right to make all final decisions regarding issuing of refunds to customers. All refunds will be issued in the form of a store credit for use on future orders.

Canceled Orders

All cancelations for Monday deliveries must be made by the previous Saturday by 11:59am EST. Refund of cancelation will be issued in the form of store credit.